XERA Privacy Policy

1. Information we collect

Account. XERA does not ask for your name, email address or phone number. When you first open the app it creates an anonymous account on our server. We store a random account ID, a secret sign-in code (stored only in scrambled/hashed form), your Atoms balance, and simple usage records: how many messages you sent, which answer level was used, how many Atoms it cost, when you last used the free refill, and when you received ad rewards.

Sign-up protection. To stop mass fake sign-ups, we keep a daily count of sign-ups per scrambled (hashed) network address. We do not keep your raw IP address in our database. The hash changes every day, so it cannot be followed from one day to the next.

Technical logs. Our hosting provider may log requests (time, request type, errors, and possibly your IP address) for a limited period so we can stop abuse and fix problems. We do not write your message text into these logs.

On your phone only. Saved chats, your chosen robot, and app settings are stored on your device. We do not receive them. If you uninstall the app or clear its data, they are lost.

2. Your messages and attachments

When you send a message, the app sends it to our server together with the last few messages of that conversation, so the AI can follow what you are talking about. If you attach a document, the text read from it is sent too. Before sending, the app (and again our server) hides phone numbers, Aadhaar-style numbers and email addresses by replacing them with placeholders such as [PHONE_1].

Our server passes the message to our AI provider, DeepInfra, which writes the reply. We do not store the text of your chats on our server. Only the balance and counters described above are stored. How DeepInfra handles data is described in its own terms and privacy policy. Please do not type passwords, bank details, card numbers or government ID numbers into the chat.

Messages that suggest you may be in crisis are answered with a fixed help message and are not sent to the AI.

3. Ads

XERA offers optional rewarded ads through Google AdMob. Ads are shown only if you choose to watch one. Google may collect your device's advertising ID, IP address, device and app information, and how you interact with the ad, to show and measure ads. This is handled under Google's privacy policy. When an ad finishes, Google tells our server, together with your anonymous account ID, so we can give you the reward.

You can reset your advertising ID or limit ad personalization in your Android settings (usually Settings → Google → Ads).

4. How we use information

• To create your account and keep your Atoms balance correct
• To generate AI replies to your messages
• To give you rewards after you watch an ad
• To prevent spam, fraud and overuse (speed limits, daily limits)
• To keep the app working, fix errors and improve it
• To answer your support requests

We do not sell your personal information.

5. Who we share information with

• DeepInfra: receives your messages (after hiding as described above) to write replies.
• Cloudflare: hosts our server and database, so it processes account and usage data and request logs.
• Google AdMob: receives the ad-related data described in section 3.

We may also share information if the law requires it, or to protect our users and service from abuse. Our providers may process data in other countries, including the United States, so your information may be transferred outside India.

6. AI answers can be wrong

XERA's answers come from AI models and can be wrong, out of date or incomplete. They are not medical, legal, tax or financial advice. If you are in danger or thinking of harming yourself, please call Tele-MANAS 14416 or 112 in India. XERA is not a replacement for emergency services or a professional.

7. How long we keep information

• Account and usage records: for as long as your account exists, or until you ask us to delete it. We may delete accounts that have not been used for 12 months.
• Ad reward records (transaction IDs): kept with your account so one ad cannot be paid twice, and removed when the account is deleted.
• Request logs held by our hosting provider: a limited period set by the provider (days, not months).

Your account is tied to your device. If you uninstall the app or clear its data, you may lose access to your account and Atoms, and we cannot recover them.

8. Your choices and rights

• Deletion: email us at 044xeracontentuniverseexp@gmail.com with your account ID and we will delete the account and its usage records within 30 days. See also Deleting your account. Atoms cannot be restored after deletion.
• Access and correction: you can ask what we hold about your account ID. We hold very little (section 1).
• Withdraw consent: you can stop using the app and ask us to delete your data at any time.
• Your rights under law: depending on where you live (for example India's Digital Personal Data Protection Act, 2023, or the EU/UK GDPR) you may have rights to access, correct or erase your data and to complain. Contact us to use them.

9. Children

XERA is for people aged 18 or older. We do not knowingly collect information from younger children. If you believe a child has used the app, contact us and we will delete the data.

10. Security

We use reasonable technical measures, such as encrypted connections, hashed sign-in codes, rate limits, and keeping our AI key only on the server. No online service is perfectly secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this policy. The latest version is always at this page, with the effective date at the top. If a change is important, the app will ask you to review it again.

12. Contact

Questions, requests or complaints: 044xeracontentuniverseexp@gmail.com
Grievance contact: RANDOM.ex, 044xeracontentuniverseexp@gmail.com
Location: India